Seasonal Client Service Specialist - In-Person Reception

H&R Block, Inc.; Berlin (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You'll work with a team of tax professionals and have a pathway into tax preparation or office leadership.

You’ll handle client check-in, document intake, and maintain a clean, professional office environment. Strong communication, multitasking, attention to detail, and discretion are essential, with evening and weekend availability

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and present a welcoming office image.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information confidentially.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer basics

Scheduling systems

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You'll work with a team of tax professionals and have a pathway into tax preparation or office leadership.

You’ll handle client check-in, document intake, and maintain a clean, professional office environment. Strong communication, multitasking, attention to detail, and discretion are essential, with evening and weekend availability