Seasonal Client Service Specialist | In-Person Reception

H&R Block, Inc.; Lindström (MN); On-site; USD 16,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist who greets clients, manages scheduling, and supports daily office operations in person.

You will check clients in, scan documents, and direct them to the right tax professional, coordinating with team members to maintain a polished, welcoming office environment. Evening and weekends during tax season are required, with opportunities to grow into tax preparation or office leadership through training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

multitasking

Organization

Computer skills

Evening/weekend availability

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist who greets clients, manages scheduling, and supports daily office operations in person.

You will check clients in, scan documents, and direct them to the right tax professional, coordinating with team members to maintain a polished, welcoming office environment. Evening and weekends during tax season are required, with opportunities to grow into tax preparation or office leadership through training and support.