Seasonal Client Experience Specialist – In-Person Reception

H&R Block, Inc.; Fort Collins (CO); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in-person. You’ll work with tax professionals and a collaborative team, handling check-ins and document intake with confidentiality.

This role emphasizes customer service, multitasking, and strong organizational skills, including the use of basic software tools. Evening and weekend availability during tax season is required.

Qualifications

• Must work in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Strong organization and attention to detail.
• Comfort with basic computer tools (Office, Teams, scheduling).
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and document intake processes.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Office software

Phone etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in-person. You’ll work with tax professionals and a collaborative team, handling check-ins and document intake with confidentiality.

This role emphasizes customer service, multitasking, and strong organizational skills, including the use of basic software tools. Evening and weekend availability during tax season is required.