Seasonal Client Service Specialist - In-Office

H&R Block, Inc.; Little Elm (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations. This in-person role includes training and potential advancement into tax preparation or office leadership.

You will work with tax professionals, handle confidential information, and maintain a welcoming, organized office environment. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools such as scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations. This in-person role includes training and potential advancement into tax preparation or office leadership.

You will work with tax professionals, handle confidential information, and maintain a welcoming, organized office environment. Availability to work evenings and weekends during tax season is required.