Seasonal Client Service Specialist — In-Office & Scheduling

H&R Block, Inc.; Whittier (CA); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and manage check-in, scheduling, and front-desk operations in-person. You will work with tax professionals to ensure a smooth, professional client experience and confidentiality in handling documents during tax season.

The role offers opportunities to learn tax preparation pathways and advance toward office leadership, with training provided and a supportive team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the team and clients.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Multitasking ability

Attention to detail

Microsoft Office

Teams usage

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and manage check-in, scheduling, and front-desk operations in-person. You will work with tax professionals to ensure a smooth, professional client experience and confidentiality in handling documents during tax season.

The role offers opportunities to learn tax preparation pathways and advance toward office leadership, with training provided and a supportive team environment.