In-Office Client Service Specialist (Seasonal)

H&R Block, Inc.; Girard (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth culture

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in a busy tax office. You will schedule appointments, route clients to the right tax professional, and support daily office operations with discretion and care.

You will work in-person during tax season, helping to maintain a professional environment and collaborate with tax professionals to ensure a smooth client experience from check-in to departure.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in a busy tax office. You will schedule appointments, route clients to the right tax professional, and support daily office operations with discretion and care.

You will work in-person during tax season, helping to maintain a professional environment and collaborate with tax professionals to ensure a smooth client experience from check-in to departure.