Seasonal Client Experience Specialist (In-Office)

H&R Block, Inc.; Superior (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person, manage scheduling, and support daily office operations with the tax team. The role is in-person and requires evenings and weekend availability during tax season.

You will coordinate client check-ins, organize documents, and liaise with tax professionals to ensure a smooth client experience. Ideal candidates bring prior client service experience, strong communication skills, and comfort

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal & communication

Multitasking & prioritization

Attention to detail

Microsoft Office / Teams / scheduling

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person, manage scheduling, and support daily office operations with the tax team. The role is in-person and requires evenings and weekend availability during tax season.

You will coordinate client check-ins, organize documents, and liaise with tax professionals to ensure a smooth client experience. Ideal candidates bring prior client service experience, strong communication skills, and comfort