Seasonal In-Office Client Service Specialist

H&R Block, Inc.; Miami Gardens (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role involves greeting clients, handling check-in, scheduling, and supporting daily office operations within a team of tax professionals. The position offers opportunities to learn tax preparation pathways and leadership skills, with responsibilities including arranging appointments, coordinating with tax professionals, and maintaining a professional client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role involves greeting clients, handling check-in, scheduling, and supporting daily office operations within a team of tax professionals. The position offers opportunities to learn tax preparation pathways and leadership skills, with responsibilities including arranging appointments, coordinating with tax professionals, and maintaining a professional client