Client Service Specialist – In-Office Reception & Scheduling

H&R Block, Inc.; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, scheduling, and basic office operations while supporting tax professionals in a fast-paced environment.

The role emphasizes confidentiality, organization, and strong communication, with evenings and weekends during tax season expected. On-site, with potential for growth into tax prep or office leadership as training progresses.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through with tasks.
• Comfort with basic software and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, scheduling, and basic office operations while supporting tax professionals in a fast-paced environment.

The role emphasizes confidentiality, organization, and strong communication, with evenings and weekends during tax season expected. On-site, with potential for growth into tax prep or office leadership as training progresses.