Seasonal Client Service Specialist — In-Office, Growth Path

H&R Block, Inc.; Town of Oconomowoc (WI); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling. You will support daily office operations and work with tax professionals in-person during tax season, with a path toward possible advancement in tax prep or office leadership.

The role requires strong interpersonal skills, multitasking ability, and comfort with basic computer tools. Evening and weekend availability is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate professionally with clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Team collaboration

Multitasking

Attention to detail

Scheduling systems

Computer skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling. You will support daily office operations and work with tax professionals in-person during tax season, with a path toward possible advancement in tax prep or office leadership.

The role requires strong interpersonal skills, multitasking ability, and comfort with basic computer tools. Evening and weekend availability is expected.