Client Experience Specialist – In-Office, Growth Path

H&R Block, Inc.; Sheboygan (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. The role involves greeting clients, managing check-in, and coordinating with tax professionals to direct clients to the right specialist.

This in-person position supports daily office operations and offers opportunities to learn tax preparation paths and leadership duties. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client-facing roles.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and organizational skills.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Customer service

multitasking

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. The role involves greeting clients, managing check-in, and coordinating with tax professionals to direct clients to the right specialist.

This in-person position supports daily office operations and offers opportunities to learn tax preparation paths and leadership duties. Evening and weekend availability during tax season is required.