Seasonal Client Service Specialist — Front Desk & Scheduling

H&R Block, Inc.; Rainsville (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. The role emphasizes friendly, personalized service and scheduling flexibility to meet client needs.

You will contribute to a positive client experience in a fast-paced franchise office environment, supporting the team and maintaining organized resources while handling multiple tasks across in-person and remote touchpoints.

Qualifications

• Experience in a fast-paced customer service environment.
• Able to greet clients and answer phones professionally.
• Ability to multi-task and manage time efficiently.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. The role emphasizes friendly, personalized service and scheduling flexibility to meet client needs.

You will contribute to a positive client experience in a fast-paced franchise office environment, supporting the team and maintaining organized resources while handling multiple tasks across in-person and remote touchpoints.