Client Service Specialist — Front Desk & Scheduling

H&R Block, Inc.; Kingsley (MI); On-site; USD 18,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and coordinate scheduling across in-person, phone, and virtual channels. This role supports a fast-paced office and requires strong organizational skills.

The position emphasizes customer service excellence, multi-tasking, and maintaining a clean, efficient office environment while handling other duties as assigned.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and coordinate scheduling across in-person, phone, and virtual channels. This role supports a fast-paced office and requires strong organizational skills.

The position emphasizes customer service excellence, multi-tasking, and maintaining a clean, efficient office environment while handling other duties as assigned.