Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Moneta (VA); On-site; USD 22,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure high-quality service in person, over the phone, or virtually.

Ideal candidates bring prior customer service experience, strong organizational skills, and proficiency with Microsoft Office. This role supports a busy franchise office and requires a flexible schedule across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong phone and interpersonal skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Phone etiquette

Time management

Client relationship

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure high-quality service in person, over the phone, or virtually.

Ideal candidates bring prior customer service experience, strong organizational skills, and proficiency with Microsoft Office. This role supports a busy franchise office and requires a flexible schedule across locations.