Seasonal Client Service Specialist — Reception & Scheduling

H&R Block, Inc.; Lisbon (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle front-desk duties with a friendly, personalized approach. You will help connect clients with the right tax professional and schedule appointments to fit their needs, while ensuring every client leaves satisfied.

In this role you will multitask across in-person, phone, and virtual interactions, maintain a clean and organized office, and support team members with a variety of tasks as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is preferred.
• Ability to multi-task and stay organized.
• Strong time-management and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Assist to ensure all client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Phone etiquette

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle front-desk duties with a friendly, personalized approach. You will help connect clients with the right tax professional and schedule appointments to fit their needs, while ensuring every client leaves satisfied.

In this role you will multitask across in-person, phone, and virtual interactions, maintain a clean and organized office, and support team members with a variety of tasks as needed.