Seasonal Client Service Specialist

H&R Block; Town of Berlin (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block Franchise Office is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. This role focuses on delivering friendly service in person, over the phone, or virtually, and helping maintain a clean, organized office.

Ideal candidates have prior customer service experience, are comfortable multi-tasking, and can work a flexible schedule across locations.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to multi-task and stay organized.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Fast-paced environment experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block Franchise Office is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. This role focuses on delivering friendly service in person, over the phone, or virtually, and helping maintain a clean, organized office.

Ideal candidates have prior customer service experience, are comfortable multi-tasking, and can work a flexible schedule across locations.