Seasonal Client Service Specialist

H&R Block, Inc.; Decorah (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, and virtual channels.

Ideal candidates bring experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office. This role supports a franchise office and involves flexible scheduling.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, and virtual channels.

Ideal candidates bring experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office. This role supports a franchise office and involves flexible scheduling.