Seasonal Client Services Receptionist

H&R Block, Inc.; Dandridge (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, maintain a welcoming office, and support the team in delivering outstanding service.

You'll thrive in a fast-paced environment, possess strong organizational skills, and be proficient with Microsoft Office. Prior customer service experience and flexibility to work across locations are valued.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, maintain a welcoming office, and support the team in delivering outstanding service.

You'll thrive in a fast-paced environment, possess strong organizational skills, and be proficient with Microsoft Office. Prior customer service experience and flexibility to work across locations are valued.