Seasonal Client Service Receptionist

H&R Block, Inc.; Richlands (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and coordinate scheduling with a focus on delivering excellent service. You will ensure client needs are met across in-person, phone, and virtual channels while keeping the office orderly and collaborative.

The role emphasizes friendly client interaction, accurate scheduling, and supporting a smooth daily operation in a fast-paced franchise environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Office communication

Sales/marketing experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and coordinate scheduling with a focus on delivering excellent service. You will ensure client needs are met across in-person, phone, and virtual channels while keeping the office orderly and collaborative.

The role emphasizes friendly client interaction, accurate scheduling, and supporting a smooth daily operation in a fast-paced franchise environment.