Seasonal Client Service Receptionist

H&R Block, Inc.; Pine Grove Township (PA); On-site; USD 24,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and match clients with the right tax professional. You will help schedule appointments and ensure needs are met across in-person, phone, or virtual channels.

The role requires a fast-paced service mindset, strong organizational skills, and proficiency with Microsoft Office. Franchisees handle hiring decisions and related inquiries directly.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Time management

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and match clients with the right tax professional. You will help schedule appointments and ensure needs are met across in-person, phone, or virtual channels.

The role requires a fast-paced service mindset, strong organizational skills, and proficiency with Microsoft Office. Franchisees handle hiring decisions and related inquiries directly.