Seasonal Client Service Receptionist

H&R Block, Inc.; Petersburg (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You’ll schedule appointments and ensure every client leaves satisfied, whether in person, by phone, or virtually.

The role emphasizes fast-paced collaboration, strong organization, and proficiency with Microsoft Office to support franchise offices across locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You’ll schedule appointments and ensure every client leaves satisfied, whether in person, by phone, or virtually.

The role emphasizes fast-paced collaboration, strong organization, and proficiency with Microsoft Office to support franchise offices across locations.