Seasonal Client Service & Reception Specialist

H&R Block, Inc.; Stanton Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, answer calls, schedule appointments, and support daily office operations. This in-person role offers opportunities to learn tax processes and grow into leadership.

You will work with tax professionals, maintain organized records, handle sensitive information confidentially, and contribute to a professional client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and client interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, answer calls, schedule appointments, and support daily office operations. This in-person role offers opportunities to learn tax processes and grow into leadership.

You will work with tax professionals, maintain organized records, handle sensitive information confidentially, and contribute to a professional client experience during tax season.