Seasonal Client Service Specialist & Receptionist

H&R Block, Inc.; Golden Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, handle phone inquiries, and connect customers with the appropriate tax professional. The role emphasizes delivering friendly, personalized service and supporting a smooth client experience.

Ideal candidates will have customer service experience, strong multitasking skills, and proficiency with Microsoft Office. This position may require flexibility across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, handle phone inquiries, and connect customers with the appropriate tax professional. The role emphasizes delivering friendly, personalized service and supporting a smooth client experience.

Ideal candidates will have customer service experience, strong multitasking skills, and proficiency with Microsoft Office. This position may require flexibility across locations.