Seasonal Client Service Pro & Scheduler

H&R Block; Lehighton (Carbon County); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and direct them to the right tax professional. You will help schedule appointments and ensure clients' needs are met across in-person, phone, or virtual channels.

This role requires strong customer service, multitasking, and basic computer skills; flexibility to work at multiple locations is preferred. Join a franchise office operating with H&R Block support.

Qualifications

• Must have strong customer service experience in a fast-paced setting.
• Ability to multi-task and stay organized while handling phone and in-person inquiries.
• Proficient in Microsoft Office and basic computer skills.
• Flexible schedule and able to work at multiple locations if needed.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Microsoft Office

Time management

Communication

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and direct them to the right tax professional. You will help schedule appointments and ensure clients' needs are met across in-person, phone, or virtual channels.

This role requires strong customer service, multitasking, and basic computer skills; flexibility to work at multiple locations is preferred. Join a franchise office operating with H&R Block support.