Seasonal Client Service & Scheduling Pro

H&R Block, Inc.; Owingsville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will help schedule clients and ensure their needs are met across in-person, phone, or virtual interactions.

The role requires a friendly service approach, multitasking, and strong organizational skills. Proficiency in Microsoft Office is valued, with opportunities to grow within the franchise network.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will help schedule clients and ensure their needs are met across in-person, phone, or virtual interactions.

The role requires a friendly service approach, multitasking, and strong organizational skills. Proficiency in Microsoft Office is valued, with opportunities to grow within the franchise network.