Seasonal Client Service Pro & Scheduling Expert

H&R Block; Sigourney (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will help schedule appointments and ensure a seamless service experience across in-person, phone, and virtual channels.

We value friendly, organized individuals who can multi-task in a fast-paced environment and support the team with office upkeep and other duties as assigned.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Fast-paced environment

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will help schedule appointments and ensure a seamless service experience across in-person, phone, and virtual channels.

We value friendly, organized individuals who can multi-task in a fast-paced environment and support the team with office upkeep and other duties as assigned.