Seasonal Client Service Pro - Reception & Scheduling

H&R Block; Town of Wausau (WI); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals across the office. You will answer calls, greet visitors, schedule appointments, and help deliver a positive client experience in person, over the phone, or virtually.

The role emphasizes fast-paced teamwork, strong organizational skills, and proficiency with Microsoft Office. Flexible scheduling and multi-location opportunities are available through the franchise network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone etiquette

Client greeting

Scheduling

Customer service

Multi-tasking

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals across the office. You will answer calls, greet visitors, schedule appointments, and help deliver a positive client experience in person, over the phone, or virtually.

The role emphasizes fast-paced teamwork, strong organizational skills, and proficiency with Microsoft Office. Flexible scheduling and multi-location opportunities are available through the franchise network.