Seasonal Client Service Pro — Reception & Scheduling

H&R Block, Inc.; Brawley (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You will help schedule appointments and ensure every client leaves satisfied, whether in person, over the phone, or online.

This role requires adaptability in a fast-paced environment, strong organization, and proficiency with Microsoft Office. Franchised offices make hiring decisions locally, with diverse scheduling needs across

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You will help schedule appointments and ensure every client leaves satisfied, whether in person, over the phone, or online.

This role requires adaptability in a fast-paced environment, strong organization, and proficiency with Microsoft Office. Franchised offices make hiring decisions locally, with diverse scheduling needs across