Seasonal Client Service Professional

H&R Block; Wright Township (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, matching them with the right tax professional and scheduling appointments. You will help meet client needs in person, over the phone, or virtually, while maintaining a clean and organized office environment.

The role emphasizes superior customer service, the ability to multi-task, and teamwork in a fast-paced franchisee setting. Flexibility to work across locations may be required.

Qualifications

• Experience working in a fast-paced environment.
• Experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, matching them with the right tax professional and scheduling appointments. You will help meet client needs in person, over the phone, or virtually, while maintaining a clean and organized office environment.

The role emphasizes superior customer service, the ability to multi-task, and teamwork in a fast-paced franchisee setting. Flexibility to work across locations may be required.