Seasonal Client Service Pro | Reception & Scheduling

H&R Block, Inc.; Covington (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. You will create a friendly, efficient first impression and help schedule appointments in person, on the phone or virtually.

This franchise office values helpful, proactive service and teamwork, with opportunities to grow, while maintaining a clean, organized front desk and supporting daily office operations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multitasking

Organization & time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. You will create a friendly, efficient first impression and help schedule appointments in person, on the phone or virtually.

This franchise office values helpful, proactive service and teamwork, with opportunities to grow, while maintaining a clean, organized front desk and supporting daily office operations.