Client Service Pro & Scheduler—Seasonal

H&R Block; Jacksonville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, or virtual channels.

This role emphasizes strong customer service, organization, and teamwork within an independently operated franchise office. Franchisees handle hiring decisions directly.

Qualifications

• Experience in a fast-paced environment.
• Background in customer service.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer.
• Help ensure all clients" needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, or virtual channels.

This role emphasizes strong customer service, organization, and teamwork within an independently operated franchise office. Franchisees handle hiring decisions directly.