Seasonal Client Service Pro - Reception & Scheduling

H&R Block, Inc.; Newville (Cumberland County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer calls, and connect customers with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

This role emphasizes strong organizational skills, multi-tasking in a fast-paced office, and proficiency in Microsoft Office. Flexibility across locations is preferred to support busy tax seasons.

Qualifications

• Experience in a fast-paced, customer service environment.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office.
• High school diploma or equivalent.
• Flexible schedule and/or multiple locations availability.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer calls, and connect customers with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

This role emphasizes strong organizational skills, multi-tasking in a fast-paced office, and proficiency in Microsoft Office. Flexibility across locations is preferred to support busy tax seasons.