Seasonal Client Service Pro - Reception & Scheduling

H&R Block, Inc.; Roseville (CA); Hybrid; USD 23,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and manage scheduling. You will connect clients with the right tax professional and ensure needs are met across in-person, phone, and virtual channels.

The role emphasizes strong customer service, multitasking, and proficient use of Microsoft Office in a fast-paced environment. Flexible locations and hours may apply, with a focus on delivering exceptional client experiences.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and manage scheduling. You will connect clients with the right tax professional and ensure needs are met across in-person, phone, and virtual channels.

The role emphasizes strong customer service, multitasking, and proficient use of Microsoft Office in a fast-paced environment. Flexible locations and hours may apply, with a focus on delivering exceptional client experiences.