Seasonal Client Service Pro - Welcoming & Scheduling

H&R Block, Inc.; Waseca (MN); On-site; USD 19,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role emphasizes friendliness, organization, and strong multi-tasking in a fast-paced environment, with opportunities to work across multiple locations and flexible schedules.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role emphasizes friendliness, organization, and strong multi-tasking in a fast-paced environment, with opportunities to work across multiple locations and flexible schedules.