Seasonal Client Service Pro | In-Person Receptionist

H&R Block, Inc.; Laguna Niguel (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a Client Service Professional/Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support tax professionals to ensure smooth daily operations in a busy, in-person setting.

This seasonal role emphasizes confidentiality, teamwork, and excellent client service, with opportunities to grow into tax-related roles. Evening and weekend availability is required during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Detail-oriented

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional/Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support tax professionals to ensure smooth daily operations in a busy, in-person setting.

This seasonal role emphasizes confidentiality, teamwork, and excellent client service, with opportunities to grow into tax-related roles. Evening and weekend availability is required during tax season.