Seasonal In-Person Client Services & Receptionist

H&R Block, Inc.; Essex (MD); Sur place; USD 21 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical coverage

401(k) plan

Employee assistance program

Fitness programs

Associate discount program

Travel Insurance

Tax prep benefit

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You’ll be the friendly face of the office and coordinate with tax professionals to ensure a smooth client experience during tax season. This role offers training and the potential to grow into tax preparation or office leadership, with evening and weekend availability and a supportive team culture that values confidentiality and

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Customer service

Interpersonal skills

Communication

multitasking

Attention to detail

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You’ll be the friendly face of the office and coordinate with tax professionals to ensure a smooth client experience during tax season. This role offers training and the potential to grow into tax preparation or office leadership, with evening and weekend availability and a supportive team culture that values confidentiality and