Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Sunrise Trailer Court (MT); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule clients and ensure each interaction meets expectations, whether in person, by phone, or online.

Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office, with flexibility to work across locations as needed. An emphasis on client care and teamwork is key.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office is expected.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.
• Perform additional duties as assigned.

Connaissances

Customer service

Multi-tasking

Time management

Organizational skills

Fast-paced environment experience

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule clients and ensure each interaction meets expectations, whether in person, by phone, or online.

Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office, with flexibility to work across locations as needed. An emphasis on client care and teamwork is key.