Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Tulare (CA); Sur place; USD 22 000 - 23 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and direct them to the right tax professional. You will manage phone calls, scheduling, and in-person or virtual client interactions to ensure complete satisfaction.

The ideal candidate has prior customer service experience, excels in multitasking, and can adapt to a fast-paced environment while delivering friendly, helpful service.

Qualifications

• This role requires experience in fast-paced customer service environments.
• Ability to multi-task and stay organized while handling multiple client needs.
• Excellent communication and interpersonal skills are essential.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned.

Connaissances

Customer service

Multi-tasking

Time management

Microsoft Office

Phone handling

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and direct them to the right tax professional. You will manage phone calls, scheduling, and in-person or virtual client interactions to ensure complete satisfaction.

The ideal candidate has prior customer service experience, excels in multitasking, and can adapt to a fast-paced environment while delivering friendly, helpful service.