Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Hermitage (Mercer County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, ensure a welcoming office environment, and support team members across in-person, phone, or virtual interactions.

Ideal candidates bring experience in fast-paced customer service, strong organization, multitasking abilities, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, ensure a welcoming office environment, and support team members across in-person, phone, or virtual interactions.

Ideal candidates bring experience in fast-paced customer service, strong organization, multitasking abilities, and proficiency with Microsoft Office.