Seasonal Client Service Pro Front Desk & Scheduling

H&R Block, Inc.; Charlevoix (MI); Sur place; USD 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

None

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments and help ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes friendly service, organization, and teamwork, with flexibility to work across locations as needed. Prior customer service experience is valued.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.
• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Connaissances

Fast-paced work

Customer service

Multi-tasking

Time management

Organizational skills

Formation

High school diploma

Outils

Microsoft Office

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments and help ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes friendly service, organization, and teamwork, with flexibility to work across locations as needed. Prior customer service experience is valued.