Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Town of Adams (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist who will greet clients, answer phones, and connect them with the right tax professional while helping maintain a warm, professional office atmosphere.

You will multi-task in a fast-paced environment, schedule appointments, and ensure client needs are met in person, by phone, or virtually. High school diploma or equivalent preferred; flexible location, and strong Microsoft Office skills are a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist who will greet clients, answer phones, and connect them with the right tax professional while helping maintain a warm, professional office atmosphere.

You will multi-task in a fast-paced environment, schedule appointments, and ensure client needs are met in person, by phone, or virtually. High school diploma or equivalent preferred; flexible location, and strong Microsoft Office skills are a plus.