Seasonal Client Service Concierge — Tax Office

H&R Block, Inc.; Hood River (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Hood River, Oregon. You will greet clients, manage check-in, handle scheduling, and support tax professionals to ensure smooth daily operations.

This in-person role emphasizes confidentiality and professionalism, with evenings/weekends availability during tax season to support busy periods and create a positive client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer-centric service

Interpersonal communication

Multitasking

Organizational skills

Professionalism

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Hood River, Oregon. You will greet clients, manage check-in, handle scheduling, and support tax professionals to ensure smooth daily operations.

This in-person role emphasizes confidentiality and professionalism, with evenings/weekends availability during tax season to support busy periods and create a positive client experience.