Seasonal Client Service Concierge & Scheduling

H&R Block, Inc.; St. Croix Falls (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will foster a warm, efficient office experience and help clients navigate appointments in person, by phone, or virtually. In this fast-paced role you will stay organized, multi-task effectively, and support team members with office upkeep while learning about tax services and client needs.

Qualifications

• Experience in fast-paced environments and delivering friendly service.
• Proven ability to multitask while maintaining accuracy.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office and basic computer tasks.
• Reliability and flexibility in a seasonal role.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will foster a warm, efficient office experience and help clients navigate appointments in person, by phone, or virtually. In this fast-paced role you will stay organized, multi-task effectively, and support team members with office upkeep while learning about tax services and client needs.