Seasonal Client Concierge & Scheduler

H&R Block, Inc.; North Bend (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and set the stage for a positive experience.

You will help clients connect with the right tax professional and schedule appointments to suit their needs. In a fast-paced environment, you will coordinate with team members to ensure every client’s needs are met, whether in person, over the phone, or virtually.

Qualifications

• Experience in a fast-paced environment
• Customer service experience
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with MS Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in a fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

MS Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and set the stage for a positive experience.

You will help clients connect with the right tax professional and schedule appointments to suit their needs. In a fast-paced environment, you will coordinate with team members to ensure every client’s needs are met, whether in person, over the phone, or virtually.