Seasonal Client Service Concierge | Reception & Scheduling

H&R Block, Inc.; Cut Bank (MT); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match them with the right tax professional for their needs. You’ll help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually.

In a fast-paced, service‑oriented office you will maintain a clean, organized workspace and collaborate with team members to deliver a warm, personalized client experience.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Connaissances

Customer service

Multitasking

Time management

Organizational skills

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match them with the right tax professional for their needs. You’ll help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually.

In a fast-paced, service‑oriented office you will maintain a clean, organized workspace and collaborate with team members to deliver a warm, personalized client experience.