Seasonal Client Concierge & Scheduling Specialist

H&R Block, Inc.; Cumming (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will play a front-desk role that sets the tone for a positive client experience.

This fast-paced position requires multitasking, organization, and a helpful, friendly approach. You may assist clients in person, by phone, or virtually, while helping keep the office clean and well organized.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will play a front-desk role that sets the tone for a positive client experience.

This fast-paced position requires multitasking, organization, and a helpful, friendly approach. You may assist clients in person, by phone, or virtually, while helping keep the office clean and well organized.