Seasonal Client Service Concierge & Scheduler

H&R Block, Inc.; Standish (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role emphasizes superior customer service in a fast-paced office and requires strong organizational and multi-tasking abilities, with a flexible schedule across locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.
• High school diploma or equivalent.
• Flexible schedule and/or ability to work across multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role emphasizes superior customer service in a fast-paced office and requires strong organizational and multi-tasking abilities, with a flexible schedule across locations.