Seasonal Client Service & Scheduling Concierge

H&R Block, Inc.; Winfield (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect clients with the right tax professional.

You’ll schedule appointments and help ensure client needs are met in person, over the phone, or virtually. Ideal candidates have fast-paced customer service experience, strong multitasking and organizational skills, and basic proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Prior customer service experience.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by they themselves.
• Assist in meeting clients’ needs in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Phone etiquette

Multitasking

Customer service

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect clients with the right tax professional.

You’ll schedule appointments and help ensure client needs are met in person, over the phone, or virtually. Ideal candidates have fast-paced customer service experience, strong multitasking and organizational skills, and basic proficiency with Microsoft Office.