Seasonal Client Service Concierge

H&R Block, Inc.; Bethlehem (GA); On-site; USD 20,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. The role requires strong multi-tasking, organization, and a customer-focused mindset.

The successful candidate will manage scheduling, assist in-person, phone, or virtual service, maintain a tidy office, and perform other duties as assigned within a fast-paced team environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. The role requires strong multi-tasking, organization, and a customer-focused mindset.

The successful candidate will manage scheduling, assist in-person, phone, or virtual service, maintain a tidy office, and perform other duties as assigned within a fast-paced team environment.