Seasonal Client Service Concierge & Front Desk

H&R Block, Inc.; Town of Jackson (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients and direct them to the right tax professional. You will handle phones, schedule appointments, and ensure every client’s needs are met across in-person, phone, or virtual channels.

The role emphasizes high-paced service, strong organizational skills, and the ability to multi-task while delivering a positive client experience.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task and stay organized.
• Strong time-management skills.

Responsibilities

• Answer phones and greet clients professionally.
• Match clients with the appropriate tax professional.
• Schedule clients as requested by clients.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization.

Skills

Phone handling

Customer service

Multi-tasking

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients and direct them to the right tax professional. You will handle phones, schedule appointments, and ensure every client’s needs are met across in-person, phone, or virtual channels.

The role emphasizes high-paced service, strong organizational skills, and the ability to multi-task while delivering a positive client experience.